Insurance and Risk Management

Tuesday, November 6: 11:15am – 12:30pm

Risk can be found everywhere and insurance offerings can be extremely complex. This session will demystify the insurance options for an owner of affordable housing, comparing traditional coverage to more complex offerings including captives and self-insured structures. The session will also highlight best practices and strategies related to assessing and managing risk across your portfolio.


Sheila Salisbury, NRP Group LLC
Based in Cleveland, Sheila Salisbury is a Risk Manager for The NRP Group covering all 15 markets and over 100 market-rate, senior and affordable communities identifying and mitigating risk across the organization. Sheila serves as the central hub for all community incident reports and general liability claims where she collaborates with multiple teams including property management and operations. She also works closely with NRP's risk management firm to ensure all claims are promptly reported to carriers. Sheila also supports the team as the Fair Housing Coordinator, handling all reasonable accommodation and modification requests and investigation of all complaints while serving as the liaison with legal counsel to prepare all related materials. With 18 years of experience in both risk management and insurance claims handling, Sheila's background includes auto, GL, med malpractice and product liability claims handling. Formerly, she was a claims and risk consultant for Riggs, Counselman, Michaels and Downes (RCM&D) in Baltimore. As a consultant, she provided superior customer service to all clients, including Erickson Retirement Communities LLC and Southern Maryland Hospital. Previously, she was a featured speaker at national conferences on behalf of RCM&D at American Society for Healthcare Risk Management (ASHRM) and The American College of Health Care Administrators (ACHCA). Over the course of her career, she has authored numerous articles and blogs for the Long-Term Care Currents and Aging Well periodicals. Sheila majored in political science Bowling Green University and holds a Master's of Business Administration from Baldwin Wallace with a concentration in management and marketing. Sheila also has insurance designations of ARM and CPHRM.


Michelle Bayles, AHRMA Insurance

Michelle Kirda, Belfor Property Restoration

Tammy Rhiner, McCormack Baron Salazar Inc.